Privacy Policy
Ray Turner Technologies respects your privacy and is committed to handling personal information responsibly.
This Privacy Policy explains how we may collect, use, store and disclose personal information when you visit our website, submit an enquiry or contact us about our electronic security products and services.
By using our website, you acknowledge this Privacy Policy.

Who We Are
Ray Turner Technologies is a family-owned electronic security company serving Brisbane, Ipswich, the Gold Coast, Northern Rivers, Byron Bay and surrounding areas.
Our website provides information about our company, electronic security solutions and services, and allows visitors to contact us with enquiries.

What Personal Information We Collect
The personal information we collect depends on how you interact with our website and business.
When you submit an enquiry through our Contact Us form, we may collect:
Your name
Email address
Phone number
Property or service address
The type of security service you are interested in
Your preferred timeframe or urgency
Any additional information you provide
We may also collect limited technical information when you visit our website, such as your IP address, browser type, device information and website usage data, depending on the technologies and services in use.
Please avoid submitting sensitive personal information through our website forms unless it is necessary for your enquiry.

How We Collect Personal Information
We may collect personal information when you:
Complete our online enquiry or quote request form
Call or email us
Request information about our products or services
Communicate with us about an installation or service
Browse our website, where cookies or other website technologies collect technical information
Where practical, we collect personal information directly from you.

How We Use Your Information
We may use your personal information to:
Respond to enquiries and quote requests
Contact you about your security requirements
Assess service locations and project requirements
Arrange consultations, site assessments or appointments
Provide requested products and services
Communicate about installations, maintenance or technical support
Manage our business operations and maintain records
Improve our website and customer experience
Meet applicable legal and regulatory obligations
We will handle personal information in accordance with applicable privacy requirements.

Website Forms and Property Addresses
Our Contact Us form asks for your property address so we can better understand the location of the requested work and assess relevant service requirements.
Providing accurate information can help us respond to your enquiry. Please ensure that the information you submit is relevant to your request.

Cookies and Website Technologies
Our website may use cookies and similar technologies to support website functionality, remember preferences, understand website usage or provide other features.
The types of cookies used and how long they remain active depend on the website functionality and third-party services enabled.
You can manage or disable cookies through your browser settings. However, some website features may not work as intended if certain cookies are disabled.

Third-Party Services and Embedded Content
Our website may use third-party services or display embedded content, such as Google Maps, to help visitors find relevant locations.
When you interact with third-party content or services, those providers may collect information according to their own privacy policies and settings.
We do not control the privacy practices of independent third-party providers. We recommend reviewing their privacy policies before using their services.

When We Share Personal Information
We do not intend to sell your personal information.
Where necessary, we may disclose personal information to service providers who help us operate our website, manage communications, provide business services or deliver requested services.
We may also disclose information where required or authorised by law, or where otherwise permitted under applicable privacy requirements.
The providers involved will depend on the services and systems we use.

Overseas Disclosure
Some websites or business service providers may process or store information outside Australia.
Whether personal information is disclosed overseas depends on the providers and services in use. We will take steps required by applicable law when handling any overseas disclosure of personal information.

How We Protect Your Information
We take reasonable steps appropriate to the circumstances to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
However, no website, electronic transmission or storage system can be guaranteed to be completely secure.
Please contact us if you believe that your personal information has been mishandled or that there may be a privacy-related security issue involving our website or services.

How Long We Keep Personal Information
We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including responding to enquiries, providing services, maintaining business records and meeting applicable legal obligations.
The retention period depends on the type of information and the circumstances in which it was collected.
Where information is no longer required and we are not legally required to retain it, we will take appropriate steps to delete or de-identify it.

Accessing and Correcting Your Information
You may contact us to request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date.
We will consider your request in accordance with applicable law. In some circumstances, we may be unable to provide access to certain information or make a requested change.
Privacy Concerns and Complaints
If you have a question, concern or complaint about how we handle personal information, please contact us and explain your concern.
We will review your complaint and respond within a reasonable timeframe.
If your concern remains unresolved, you may have the option to contact the relevant privacy regulator, depending on your circumstances and applicable law.

Links to Other Website Policies
For further information about using our website, please review our Disclaimer and Terms and Conditions.
If you would like to discuss our services or contact our team, please visit our Contact Us page.

Changes to This Privacy Policy
We may update this Privacy Policy when our business practices, website technologies or applicable legal requirements change.
Any updates will be published on this page. We encourage you to review the policy periodically.